Miscellaneous FAQs

Where can I buy Newclay’s products in my local area?

As we manufacture in bulk and supply primarily to wholesalers and distributors we are, unfortunately, not able to maintain a list of local stockists.  If your local arts and crafts shops do not stock our products, they should be able to get them for you and in so doing will realise that the demand is there to keep them in stock in future. Alternatively, there are many stockists of our products selling online: a Google search on ‘Newclay’ or ‘Newplast’ will give you plenty of web-based and other outlets offering a mail-order service. A small number of stockists who have agreed for us to do so are listed on our website.

Why don’t you put prices on your web site?

Our standard trade price lists are available on request to bona fide trade, educational and industrial organisations. We not sell direct to consumers and we do not currently offer a retail service from our website, therefore we do not publish prices. We believe our trade customers are in the best position to determine retail prices in their locality and they have the resources to be better placed to supply consumers.

I want to pay by credit card but I can’t. When are you going to join the 21st Century?

Unfortunately, being in the 21st Century is expensive, in more ways than one, particularly regarding the costs involved in offering card payment facilities. As we are primarily a business-to-business operation, the vast majority of our customers do not require card payment facilities and to provide them for the rest is prohibitively expensive unless the extra costs are passed on to customers. We believe customers prefer to keep our costs (and prices) as low as possible consistent with the high quality of our products to maintain good value for money. However, we are keeping this under constant review.