Privacy Policy

  1. This Policy
    1. Newclay Products Limited (We) are the data controller and the data processor in relation to personal data (Data) we collect from you.
    2. We are committed to protecting and respecting your privacy.
    3. We are registered in England and Wales under company number 05884962 and have our registered office at Wessex House, Teign Road, Newton Abbot, Devon, TQ12 4AA. This is NOT our operational address.
    4. We can be contacted at, on +44(0)1626835700, and at 7 Cavalier Road, Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6TQ.
    5. This policy sets out the basis on which we will process any Data we collect from you, or that you provide to us, or that we receive from other sources. Please read the following carefully to understand our views and practices regarding your Data and how we will treat it.
    6. By visiting or by providing information to us you are accepting and consenting to the practices described in this policy.

  1. Information we collect from you
    1. We will collect and process the following Data about you:
      1. Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by telephone, e-mail or other means. The information you give us may include your name, address, email address, telephone number and any other information needed to enable us to supply goods and services to you.
      2. Information we collect about you. This includes information about your visit to our site, such as traffic data.
      3. Information we receive from other sources. This also includes information provided in the form of bought-in marketing lists from third party providers.
    2. Collecting this Data is essential to us being able to provide products for purchase and to provide other services.

  1. Our website
    1. Our website does not use cookies.
    2. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
    3. Our website may, from time to time, contain links to and from the websites of our customers, partners, advertisers and other affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Data to websites other than ours.

  1. How we use your information
    1. A key requirement of UK Data Protection law and GDPR is that we have a lawful basis for each aspect of processing of your Data.
    2. Where Data is collected for the purpose of fulfilling a contract with you, we will use your Data on the basis that processing is necessary to fulfil that contract, which may include the following types of processing:
      1. To deliver goods and services which have been ordered by you;
      2. To ensure that content from our site is presented in the most effective manner for you;
      3. To carry out our obligations arising from any contract entered into between you and us (including for the purposes of debt collection); and
      4. To notify you about changes to our service.
    3. Where we are required to process Data in order to comply with our legal obligations, we will use your Data on the basis that it is necessary to do so for the purposes of legal compliance, which may include storing your Data in order to establish, exercise or defend legal claims within the relevant statutory limitation periods.
    4. Where we have a legitimate interest (which you may object to at any time as set out in paragraph 7 below.) to process Data, we will use your Data on the basis that we have legitimate interest to do so which is not overridden by your rights and freedoms, which may include the following types of processing:
      1. To provide you with information, products or services that you request from us or which we feel may interest you; and
      2. To allow you to participate in interactive features of our service, when you choose to do so.
    5. We will never sell your information to third parties.  However we may disclose your personal information to third parties in the following circumstances:
      1. In the event that we sell any of our business or assets, in which case we may disclose your Data to the prospective buyers of such business or assets and to their legal advisers;
      2. In the event that we appoint a third party data processor to process your Data in accordance with our documented instructions and with the requirements of UK Data Protection law and GDPR;
      3. If we are under a duty to disclose or share your Data in order to comply with any legal obligation;
      4. If it is necessary to disclose your Data to our professional advisers (for example, to our legal advisers or our accountants); and
      5. If it is necessary to do so in order to enforce or apply our terms and conditions of supply (if applicable) or to protect the rights, property, or safety of Newclay Products Holdings Limited, its subsidiaries, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk management and exchanging information with debt recovery agencies.

  1. Where we store your Data
    1. We will take all steps reasonably necessary to ensure that your Data is treated securely and in accordance with UK Data Protection law and GDPR.
    2. The Data that we collect from you will be transferred to, and stored at, a destination inside the UK.
    3. Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your Data, we cannot guarantee the security of your Data transmitted to our website or via email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or illegal processing.

  1. How long we keep your Data
    1. We will process your Data for no longer than is reasonably required. We consider this to be the amount of time that we need your Data in order for any processing which is carried out on the basis of one or more lawful basis set out in paragraph 4 above.

  1. Your rights
    1. In order to exercise any of your rights, please write to us at 7 Cavalier Road, Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6TQ, or send an email to
    2. In respect of processing which we carry out on the basis that we have a legitimate interest, e.g. marketing purposes, you have the right to object to our use of your Data in this way by contacting us as set out in paragraph 7.1 above.
    3. We currently do not process on the basis that you have given consent, but should we do so in future you have the right to withdraw consent to our processing for specified purposes, or to process at all, at any time. You may withdraw consent by contacting us as set out in paragraph 7.1 above.
    4. You may request to have any incorrect information corrected.
    5. You may request to have your information deleted, unless we are processing the data under a legal obligation.
    6. You have the right to request a copy of information held about you by us. Generally we will provide this information free of charge, however in certain circumstances we reserve the right to charge a reasonable fee to meet our costs in providing you with details of the information we hold about you in accordance with UK Data Protection law and GDPR.
    7. In certain circumstances, you have the right to require us (and our third party data processors) to erase your Data without undue delay, although we reserve the right not to erase Data (or to inform our third party data processors) where processing remains necessary for purposes which are permitted by UK Data Protection law.
    8. You have the right to request that your Data is made portable for the purposes of transferring Data to another supplier in relation to:
      1. Data which you have provided to us;
      2. Data which is processed on the basis of your consent or the performance of a contract; and
      3. Data which is processed by automated means.

  1. Right to lodge a complaint
    1. We will endeavour only to use Data that is relevant to our purpose and to ensure your Data is kept secure, however, sometimes errors occur. If you wish to raise a complaint on how we have handled your Data, you can contact our Customer Service Team who will investigate the matter.
    2. If you are not satisfied with our response or believe we are not processing your Data as required by law, you can contact the Information Commissioners Office on 0303 123 1113.

  1. Changes to our Privacy Policy
    1. Any changes we make to our Privacy Policy in the future will be posted on our website. Please check back frequently to see any updates or changes to our Privacy Policy.

  1. Contact
    1. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 7 Cavalier Road, Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6TQ, or by email to